Making Travel safer and worry-free, today and tomorrow.

Since the travel industry has been so badly impacted by the global Covid-19 pandemic, it will endure a long recovery process. Coupled with the fact that customers’ protection needs are ever evolving, you must be ready to adapt quickly and appropriately. To help you, we offer a wide range of services to allow everyone to travel without stress.

With a reliable network management, digital tools like Medical Assistance, Teleconsultation and global e-commerce platforms, we create personalized purchase paths and insurance packages. From the booking process, to the journey, we can provide comprehensive solutions and protections, to ensure that your customers travel completely safely.

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Supporting you in exceeding all your travellers’ expectations

All business travellers have high expectations in terms of communication, transparency, processes, information and service offerings. Thanks to our capabilities, your organisation can empower them with an easy-to-use white label Online Claims Tool which adds convenience and proactive communications to their customer journey.

While our Medical Network API allows you to offer customers the ability to select medical providers or facilities based on their geolocation. From an in-house medical team to teleconsultation and the access to a global network of medical providers, our experts augmented by our digital capabilites are key to all customer protection and satisfaction.

A few examples of Travel Assistance capabilities we can provide:

  • In-house medical team
  • Worldwide network of medical providers
  • Teleconsultation
  • Medway Medical Network API
  • Online Claims Tool
  • E-wallet
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Best-in-class solutions to take full care of your customers.

Whether the purpose of a trip is business, leisure or workcation, everybody wants to travel safely with total peace of mind. For over 60 years, we have been pioneers in developing offers and guarantees so you can provide best-in-class solutions for your travelling customers. With our Corporate Mobility program, you can care for all your business travellers before, during and after their trip. Our high-quality, professional worldwide networks and organizational efficiency can help achieve the best level of care and service companies want to provide to their travellers.

Did you know?
69% of travellers cite cleanliness & health measures as a critical component of travel brands’ crisis response.

COVID-19 Survey, IATA, Society of Critical Care Medicine


Co-creating with Accor to offer medical assistance in hotels worldwide

In July 2020, during the Covid-19 pandemic, Accor and AXA teamed up to provide medical assistance to guests across 5,000 hotels worldwide. Thanks to our expert medical solutions, Accor customers were offered access to a telephone consultation with an English-speaking doctor 24/7, in the comfort of their room. For Accor, this unique medical service complements its overall global recovery plan. For us, this partnership is an opportunity to strengthen our payer to partner strategy, providing innovative services to customers. Today more than ever, our commitment has never made more sense.

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We helped Sunweb meet workcation travellers’ safe travel needs

In August 2020, we helped Sunweb, the first travel operator in Belgium and The Netherlands, to design an offer providing medical teleconsultations to its workcation travellers. So now travellers can automatically request a teleconsultation with a doctor from their own country. By activating medical teleconsultation, we made it possible for Sunweb to fulfil its customer promise of safety and health.

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Enabling you to offer your customers complete peace of mind

We put people at the center of our innovation process. So, when we predict what your customers will want next, we provide innovative travel assurance solutions to give them real comfort and security. That’s why solutions like Medical Assistance, Teleconsultation, Corporate Mobility and Cyber Protection have helped our Business Partners offer total comfort when their customers experience medical problems while travelling as we embed the latest technological innovations.

Ready to start?

Interested in finding solutions?
Whether you are a travel broker or an international travel corporation, we can help you offer your customers complete peace of mind.

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